2020 Business Office Manager

2020 Business Office Manager of the Year Announced at Annual Conference

Regent Revenue Cycle Management (RCM) kicked off 2020 by hosting our annual Business Office Manager Conference in South Padre Island, Texas. Ambulatory surgery center (ASC) business office managers from all over the United States were in attendance.

Laina Roberts from Plaza Surgery Center earned the Business Office Manager of the Year award. Stefanie Herrick was also recognized for her achievements at Surgery Center of Wasilla.

Roberts started in 2019 and has made a positive impact from day one. Prior to her start, Plaza Surgery Center had about 3% of the month’s cases unbilled by month end. Through process adjustments, organization, and consistency, Roberts reduced that number to less than 0.5%, essentially eliminating the issue. Roberts has also overhauled some important HR filing and functions, and she is beginning to tackle the credentialing program.

“Laina is doing exceptional work and she exemplifies the best qualities in an ASC business office manager,” said Regent RCM Vice President Erin Petrie. “Her tenacity, attention to detail, and willingness to dig in and make a difference contributes to the success of her facility. We’re thrilled to recognize her as this year’s winner.”

In her role at Surgery Center of Wasilla, Herrick has positively impacted the morale of the center, improved employee engagement, and has revamped all of the business office functions.

“We congratulate Stefanie and Laina; we are so pleased to have them leading our centers, training others, and exemplifying excellence,” added Petrie.

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