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Center Achieves 82% Increase in Upfront Patient Collections Through Patient Financial Counseling

Situation: To improve transparency among patients regarding the cost of their surgery, Illinois Sports Medicine and Orthopedic Surgery Center (ISMOSC) began a program of upfront patient financial counseling several years ago. In addition to serving the payment planning needs of patients, the effort improved the facility’s self-pay collections and reduced losses due to bad debt – a win-win for both patients and the center.

Solution: Leveraging benchmarks defined by Regent RCM, center leadership can gauge performance across all functions of the revenue cycle. One metric in particular made a significant impact on collections.

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A/R Follow-Up Increases Collections in Ft. Myers FL

Situation: The Center for Specialized Surgery in Florida is a state-of-the-art ASC designed with a focus on quality orthopedic surgical care for patients. The surgery center is a very high-volume facility that generates a lot of revenue and without clearly defined benchmarks, they would struggle to optimize their revenue cycle.

Solution: Leveraging benchmarks defined by Regent RCM, center leadership can gauge performance across all functions of the revenue cycle. One metric in particular made a significant impact on collections.

Combination Effectiveness & Efficiency Leads to Nearly Doubled Collections in Eight Months

Situation: The Andrews Institute Ambulatory Surgery Center (AIASC), a specialized facility located in Gulf Breeze, Florida, is a joint venture between Baptist Health Care and area physicians. It offers an array of orthopaedic and sports medicine services, featuring eight operating rooms with state-of-the-art digital equipment and high-definition camera and video systems.

Solution: The AIASC signed with Regent RCM aiming to improve its overall financial health and efficiency. The institute’s leadership was attracted to Regent RCM’s unique ASC experience and proven results. Regent RCM began providing the AIASC with turnkey billing and collections services, process automation and performance analytics, with a particular focus on:

GREATER FINANCIAL PERFORMANCE

Situation: In February 2014, Regent Surgical Health conducted a revenue cycle audit of one of its partner centers. During the process, a representative sample of cases was selected according to the specialty and payer mix of this particular ambulatory surgery center…

Solution: During the RCM audit, Regent discovered a claim that included a modifier billing error. Upon further review, Regent also discovered that the error not only impacted the reimbursement of the specific case in question, but likely many more…

IMPROVE CASH COLLECTIONS

Situation: The Advanced Surgery Institute, located in Santa Rosa, Calif., is a joint venture ambulatory surgery center partnership among Regent Surgical Health, area physicians and Santa Rosa Memorial Hospital, a 278-bed facility affiliated with St. Joseph Health…

Solution: During the past three years, ASI has outsourced its billing operations to Regent on three separate, temporary engagements. Impressed with Regent’s results, the facility’s leadership team in 2014 solicited a proposal to address all aspects of the ASC’s revenue cycle, including…

REVENUE CYCLE MANAGEMENT

Situation: In 2011, Regent entered into joint ventures with local physicians and a nonprofit, acute-care hospital to launch two ambulatory surgery centers, a specialty outpatient facility and an ASC that offered a broad range of ENT, general surgery, orthopedics, podiatry, ophthalmology and urology services…

Solution: Collaborating with its joint venture partners, Regent performed a comprehensive needs assessment to determine the right RCM solutions for the ASCs. This included exploring new options for improving and restructuring the centers’ cash flow and business model, as well as developing and refining the following areas…

COMPREHENSIVE RCM SOLUTION

Situation: The Robert Wood Johnson Endosurgical Center, located in East Brunswick, NJ, is a 6,800 square foot, state-of-the-art ambulatory surgery center offering the highest quality of care with the most advanced medical technology and equipment…

Solution: Working with its joint venture partners, Regent in 2013 began developing a comprehensive revenue cycle management solution that would arrange for payment prior to the date of service. Using Regent’s management information system, the solution would allow staff to instantly verify benefits before procedures are performed…