Congratulations Luz

Regent RCM Promotes Luz Renteria to Director of Revenue Cycle Management to Lead Next Phase of Company Growth

Regent Revenue Cycle Management (Regent RCM), an independent division of Regent Surgical Health and a leading provider of cost-effective billing and collection services for ambulatory surgery centers in the United States, has promoted from within to continue serving new and existing clients.

Joining Regent RCM in 2015 as a Revenue Cycle Manager, Luz Renteria has been promoted to Director of Revenue Cycle Management. Renteria brings over 15 years of revenue cycle experience and is an essential part of the Regent RCM team.

“Luz is a trusted and results-driven leader who has distinguished herself as an integral part of our team,” said Erin Petrie, Vice President of Regent Revenue Cycle Management. “This promotion is more than well deserved. We’re looking forward to continued company growth and seeing what Luz will accomplish in the next phase of her career.”

In her new role, Renteria will be leading the RCM management team, focusing on maintaining Regent RCM’s high standards for performance.

Prior to joining Regent RCM, Renteria worked on the payer side as a data entry specialist for Blue Cross and Blue Shield of Illinois and after transitioning to the provider side, most recently managed a patient accounts office for University of Illinois Hospital & Health Sciences System in Chicago.

 

To learn more about Regent RCM, click here.

 

zirmed logo revenue cycle management

Part Two: Regent Partner ZirMed Weighs in on Patient Responsibility

In the second installment of a two-part blog series, ZirMed® Partner Relationship Manager Emily Reder shares additional insights on the rise in patient responsibility and how this trend impacts the revenue cycle.

When asked to share a best practice for ensuring patient collections, Reder said that she advises providers to tell patients upfront what they’re going to owe before surgery.

“It’s almost like giving patients more of a say,” said Reder. “If it’s an elective procedure, knowing how much it’s going to cost can help them make an educated decision about whether to go through with it or not.”

Reder continued, “With the Affordable Healthcare Act, we see that Americans have more coverage now than ever before, but that doesn’t mean that healthcare providers are being paid faster or that they’re being paid in full.”

It all comes down to patient responsibility and creating a very solid customer experience for patients in order to collect on services rendered.

ZirMed’s partnership with Regent RCM gives ASCs the support and technology needed to effectively manage the revenue cycle, with each company staying abreast of current trends within both the healthcare and revenue cycle management industries.

“Regent RCM and ZirMed both want to be the best at what they do and the best at really helping ASCs manage their workflow processes,” said Reder. “It doesn’t hurt that Regent is a fun, wonderful group to work with, but I think that at the end of the day it’s really their hard work for their clients that matters, and that’s ZirMed’s approach as well. We both want the best for our clients, so working together is a natural fit.”

For more information about Regent RCM click here.

To contact ZirMed or request a demo, click here.

asc billing and collections vp regent rcm

Regent Revenue Cycle Management Announces Executive Promotion

 Strengthening Leadership Team to Drive Next Phase of Growth and Success

Chicago, Ill. – Oct. 21, 2015 – Regent Revenue Cycle Management (Regent RCM), an independent division of Regent Surgical Health and a leading provider of innovative, cost-effective revenue cycle management services exclusively for Ambulatory Surgery Centers (ASC) in the U.S., announced today that Michael Orseno has been promoted to Vice President.

“We are fortunate to have a leader like Michael Orseno and believe he is uniquely qualified to position Regent RCM for future growth and success,” stated Tom Mallon, co-founder and Chief Executive Officer of Regent Surgical Health. “Michael shares our vision for excellence and he is credited with protecting Regent RCM’s dedicated service delivery model while proactively shaping Regent RCM to meet the needs of our growing customer base.”

“I’m proud to be in the company of such talented and experienced health care innovators and leaders,” stated Mr. Orseno. “With the recent announcement of our infrastructure expansion, there’s no doubt that this is an exciting time for Regent RCM. I am thrilled to be leading this dynamic team as we deliver transformational service and define protocols and best practices for the industry.”

Prior to joining Regent, Orseno served as Revenue Cycle Administrator for the Chicago Institute of Neurosurgery and Neuroresearch. He received a Master of Science Degree in Health Systems Management from Rush University Medical Center and a Bachelor of Arts Degree in Public Administration from Augustana College.

Regent RCM’s services optimize ASC workflow and processes, and generate analytics and real-time dashboards that are critical to assessing an ASC’s financial health. Regent RCM consistently outperforms industry benchmarks allowing ASC managers to focus on high-value activities.

About Regent Revenue Cycle Management

Regent Revenue Cycle Management (Regent RCM), an independent division of Regent Surgical Health, is a leading provider of quality, cost-effective revenue cycle management services exclusively for ambulatory surgery centers throughout the United States. Regent RCM harnesses Regent Surgical Health’s 15 years of ASC industry expertise, allowing Regent RCM to consistently outperform industry benchmarks. To learn more visit www.regentrcm.com or join the conversation via Twitter.

Regent RCM Logo

Regent Revenue Cycle Management Expands Service Infrastructure to Ensure Personalized Model Through Growth

Leading ASC RCM Provider Promotes Three Experienced Staff to Leadership Positions

Chicago, Ill. – Oct. 5, 2015 – Regent Revenue Cycle Management (Regent RCM), an independent division of Regent Surgical Health and a leading provider of innovative, cost-effective revenue cycle management services exclusively for Ambulatory Surgery Centers (ASC) in the U.S., announced today that the company is investing in talent to provide seamless service delivery to a growing customer base.

Three experienced team members have been promoted to serve as Revenue Cycle Supervisors. In this role, they will have responsibility for sharing a vigilant focus on assigned ASCs while developing and cross training a team of Revenue Cycle Specialists, the majority of whom are bilingual in English and Spanish and dedicated to delivering high-value and high-touch customer service to ASCs.

“Excellent service starts with leadership,” stated Regent RCM Director Michael Orseno. “Our dedicated staffing model is a major differentiator and enables us to deliver transformational service and outperform industry benchmarks. With these promotions, we are both protecting our model as we grow, and rewarding the hard work of these three team members.”

Newly appointed Revenue Cycle Supervisors include:

  • Vianca Bautista – Ms. Bautista has more than 13 years of health care billing experience and joined Regent RCM in August 2015 as a Revenue Cycle Specialist before being promoted to Revenue Cycle Supervisor.
  • Leslie Favela – Ms. Favela joined Regent RCM as a Front Office Coordinator and has since been promoted twice, first to Revenue Cycle Coordinator, and now to Revenue Cycle Supervisor after her experience as an Office Manager and Marketing Director for a pain management practice.
  • Sandra Lagunas – Ms. Lagunas joined Regent RCM as a Revenue Cycle Specialist before being promoted to Revenue Cycle Supervisor. Prior to joining Regent RCM, she worked as the AP/AR Specialist and Credentialing Coordinator at Regent’s partner facility.

Regent RCM’s services optimize ASC workflow and processes, and generate analytics and real-time dashboards that are critical to assessing an ASC’s financial health. Regent RCM consistently outperforms industry benchmarks allowing ASC managers to focus on high-value activities.

About Regent Revenue Cycle Management

Regent Revenue Cycle Management (Regent RCM), an independent division of Regent Surgical Health, is a leading provider of quality, cost-effective revenue cycle management services exclusively for ambulatory surgery centers throughout the United States. Regent RCM harnesses Regent Surgical Health’s 15 years of ASC industry expertise, allowing Regent RCM to consistently outperform industry benchmarks. To learn more visit www.regentrcm.com or join the conversation via Twitter.

Becker's Hospital Review

Regent RCM Director to Speak on Panel at Becker’s CIO/HIT + Revenue Cycle Summit

Michael Orseno to speak about Revenue Cycle Management

CHICAGO, July 20, 2015 –Michael Orseno, Director of Regent RCM, an independent division of Regent Surgical Health and leading provider of quality, cost-effective revenue cycle management services exclusively for ambulatory surgery centers, will speak on a Revenue Cycle Management Panel at Becker’s CIO and Revenue Cycle Summit on July 21st at 9:00 a.m. at the Ritz Carlton in Chicago, Illinois. The conference brings together the best minds in the hospital and healthcare business to talk about issues in the industry.

“I am excited for this opportunity to educate health professionals how ambulatory revenue cycle differs from hospitals,” said Orseno, who brings more than 14 years of RCM best practices and knowledge to the panel. “Being on the panel with esteemed industry colleagues, allows us to explain best billing practices for ambulatory revenue cycle management, how it can improve patients and physicians experience and increase revenue.”

The Becker’s Hospital Review Annual CIO/HIT + Revenue Cycle Summit is an exclusive conference that brings together hospitals and health system chief information officers and IT executives to discuss the role of CIO, social media, data analytics, mobile health, EMR issues and health IT issues. The conference will take place on July 20 from 2:00 p.m. to 7:00 p.m. CT and July 21 from 9:00 a.m. to 6:30 p.m. CT.

For more information on the event and speakers, visit hwww.beckershospitalreview.com/cio-health-it-summit/.

About Regent RCM

Regent RCM, an independent division of Regent Surgical Health, is a leading provider of quality, cost-effective revenue cycle management services exclusively for ambulatory surgery centers throughout the United States. Regent RCM harnesses Regent Surgical Health’s strong ASC industry expertise, allowing Regent RCM to consistently outperform industry benchmarks. To learn more about Regent RCM, visit http://regentrcm.com/.

Ambulatory Surgery Center facility building

Regent Revenue Cycle Management selected by the Andrews Institute ASC to provide turnkey solution to optimize financial health

Chicago-based RCM provider to help navigate changes brought on by impending ICD-10 implementation

Chicago, IL – May 12, 2015 – Regent Revenue Cycle Management (Regent RCM), an independent division of Regent Surgical Health and a leading provider of quality, cost-effective revenue cycle management services exclusively for ambulatory surgery centers in the U.S., was recently selected by the Andrews Institute ASC, LLC to provide full-service long-term outsourced revenue cycle management. Regent RCM will provide billing and collections, process automation and performance measurement to optimize the center’s financial health and performance.

“We looked around, and what I took back to the Board was that we wanted a company with a proven record of success that focused specifically on the ASC community,” said Terri Gatton, RN, CNOR, CASC, administrator at Andrews Institute ASC. “Regent RCM offers that, and the fact that they spun their revenue cycle management services off from Regent Surgical Health was also a very attractive feature. We didn’t need the management aspect [that Regent Surgical Health provides] but certainly need the oversight and expertise that’s unique to ASCs so we can continue to optimize our revenue stream.”

In addition to overall revenue cycle management, Regent RCM’s team of experts will help develop a strategy for the deployment of the new ICD-10 coding system.

“The impending implementation of ICD-10 has people nervous across the board,” continued Gatton. She added that it’s becoming more challenging to balance a successful revenue cycle strategy with planning for the new coding system. The Andrews Institute ASC has also experienced consistent increments of growth and developed a need to outsource revenue cycle management to stay financially healthy and continue with their success.

“We’re excited to work with such a prominent center in the ASC community,” said Regent RCM Director Michael Orseno. “The work that Dr. Andrews and the team does is known worldwide, and we’re excited to join their team to help them increase long-term profitability.”

About Regent Revenue Cycle Management

Regent Revenue Cycle Management (Regent RCM), an independent division of Regent Surgical Health, is a leading provider of quality, cost-effective revenue cycle management services exclusively for ambulatory surgery centers throughout the United States. Regent RCM harnesses Regent Surgical Health’s strong ASC industry expertise, allowing Regent RCM to consistently outperform industry benchmarks. To learn more about Regent RCM, visit http://regentrcm.com/.

About Andrews Institute ASC, LLC

The Andrews Institute Ambulatory Surgery Center (ASC) is a joint venture between Baptist Health Care and local area physicians. It’s a specialized facility designed and optimized for outpatient procedures with eight operating rooms complete with digital equipment and state-of-the-art technology, lending to the Patients First philosophy encompassed by the professional staff, some of the top-rated Florida surgeons and caring nurses. The ASC uses innovative anesthesia and pain management techniques to make surgery a more pleasant experience and a more comfortable procedure and recovery. To learn more about the Andrews Institute ASC, visit http://www.andrewsinstitute.com/Surgery/.