Meet the Team: Dacia Aviles

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful.  In our last post, we learned more about revenue cycle specialists Ariana Cisneros.  Today we shine the spotlight on:

Dacia Aviles

Where is your hometown? Born and raised on the North Side of Chicago near Wrigley Field. So you know what that means…. Go Cubbies!

What do you do at Regent RCM? I’m a Revenue Cycle Specialist. I’m responsible for billing, payment posting and account receivables for a surgery center.

How long have you been working at Regent RCM? I started January 2018, so I’m still new to Regent, but I carry 18 years of revenue cycle experience as well.

Where did you work before joining Regent RCM? Prior to joining the team, I worked for Anne & Robert H. Lurie Children’s Hospital.

What is your favorite part about working at Regent RCM? I love Regent RCM’s friendly and respectful ambience, everyone is willing to help with any question I have. I also like the concept of working for one client because I’m able to see that difficult accounts are resolved almost instantaneously. When several individuals are working the same client account it can get messy. RegentRCM’s method and approach is much more effective!

What has been your greatest professional achievement? When I worked at Loyola I was doing Physician reimbursement for out of state Medicaid. At that time there wasn’t much experience with out of State. so I had to take the initiative to learn the rules of each state and figure out how to generate reimbursement.  It turned out that Indiana was the largest population coming to Loyola’s ER. I was able to create a guide from beginning to end with instructions on how to enroll providers, bill correctly and learn to reach EOB’s. Once I finalized the guide, I was seeing payments come in so that Loyola can continue to succeed. When it was time for me to leave Loyola I felt the guide I created was greatly appreciated by the next person. I know what it feels like to not know and needing to learn a whole new ball game.

What is one fun fact about yourself your co-workers don’t know? I love crafting and the kid in me loves Roller-Skating…two of my happy places.

Meet the Team: Ariana Cisneros

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful.  In our last post, we learned more about revenue cycle specialists Gina Rice-Hill.  Today we shine the spotlight on:

Ariana Cisneros

Where is your hometown? Born and raised in Chicago

What do you do at Regent RCM? As a revenue cycle specialist, I help with self-pay for a couple of centers, calling patients to resolve their balances, and help with any billing questions they might have. I’m also training for insurance verification. After that I will hopefully take over responsibility to do billing, posting, and a little bit of everything for a center. I’m looking forward to learning lots of new things!

How long have you been working at Regent RCM? I’ve been with Regent RCM for about a month and a half now.

Where did you work before joining Regent RCM? Before making my way to Regent, I was working at Loyola University Medical Center in the billing customer service area.

What is your favorite part about working at Regent RCM? So far, my favorite part is having great coworkers that who’ve welcomed me onto their team. They’ve been very accommodating and have offered their help more times than I can count. It is always great to feel welcomed and see that at the end everyone works as a big team.

What has been your greatest professional achievement? I’m not sure what has been my greatest professional achievement as of yet, my mindset is to work hard every day and continue to out do my greatest achievement on a consistent basis. My goals are to be a great employee, work hard and be a good team member in order to help Regent RCM achieve its goals.

What is one fun fact about yourself your co-workers don’t know? A fun fact about myself is I love doing crafts, I like baking and I also enjoy decorating around my house or even helping decorate special events. I like being creative!

Meet the Team: Gina Rice-Hill

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful.  In our last post, we learned more about revenue cycle specialists Lisa Thomas.  Today we shine the spotlight on:

Gina Rice-Hill

Where is your hometown?

Born and raised in Downers Grove, IL, just outside Chicago.

What do you do at Regent RCM?

As a revenue cycle specialist, I work with a surgery center to handle their billing, payment posting, and accounts receivable. This allows me to focus my efforts to a single client, giving them 100% of my expertise and attention.

How long have you been working at Regent RCM?

I’ve been with Regent RCM for about a year now.  Preceding my work here at Regent RCM I worked with ATI physical therapy as an accounts receivable specialist.  Before that I worked as a patient account representative and financial analyst for a national operator of surgical facilities.

What is your favorite part about working at Regent RCM?

We’re a team here a Regent RCM and our team has a willingness to help each other; that’s hard to find in most workplaces, not here. It’s part of our culture, defined by our R.I.S.E. program. This has helped me to grow as a professional and as a person.

What has been your greatest professional achievement?

I don’t know if I can point to a single event that has been my greatest professional achievement, but I can point to my main motivator as an accounts receivable specialist – my drive to exceed clients’ expectations. I like knowing that I am preforming my job at the highest level possible and I am always trying to grow and improve, I take great pride in this.

What is one fun fact about yourself your co-workers don’t know?

Like a lot of people in Chicago, I’m a huge sports fan!

Meet the Team: Lisa Thomas

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful. In our last post, we learned more about revenue cycle specialist Alejandra Perez. Today we’ll shine the spotlight on:

Lisa Thomas

Where is your hometown?  

Originally, I am from the highly unique and great city of New Orleans, LA.

What do you do at Regent RCM?

I work with an independent ASC where I devote my time and resources to their revenue cycle management.  This allows me to take billing and coding pressure of my clients and manage and monitor their financial health and performance.

How long have you been working at Regent RCM?

I joined Regent RCM in the fall of 2017 from a physical therapy company where I worked directly with patients and revenue cycle management.

What is your favorite part about working at Regent RCM?

Everyone at Regent is committed to improving the financial health of all the ambulatory surgery centers we serve. We support and encourage each other, which is very rewarding. Since I started in my position, the collaboration and open communication have allowed me to hit the ground running.

What has been your greatest professional achievement?

My work is rewarding. After years of professional growth and development, I’m proud to bring a high-level knowledge and expertise to my job.

What is one fun fact about yourself your co-workers don’t know?

I love music, especially the opera and musical theater.  Also, I volunteer with community and children’s organizations.

Meet the Team: Alejandra Perez

In our ongoing Meet the Teamfeature, we introduce the many members of our team who make Regent RCM so successful. In our last post, we learned more about revenue cycle specialist Ivette Gomez. Today we’ll shine the spotlight on:

Alejandra Perez

Where is your hometown?  I hail from Cicero, Illinois.

What do you do at Regent RCM? I work as a Revenue Cycle Specialist for one of clients in the Midwest, giving them my focused attention to help enhance their cash-flow process while continuously measuring performance metrics and improving collections.

How long have you been working at Regent RCM? I joined Regent RCM in Spring 2017 after working for Allstate Insurance for six years.

What is your favorite part about working at Regent RCM? When I interviewed for the Revenue Cycle Specialist position there was a lot of talk about how important a positive work environment is to Regent RCM – and it really is true. At Regent RCM, are guided by a values-driven culture that aligns our team in a positive way and helps us stay focused on our goal of leveraging our ASC expertise while providing consistent service and expertise to our clients.

What has been your greatest professional achievement? In our business there will always be hurdles and challenges. I enjoy not only coming up with solutions, but making sure that I stay positive, and I take pride in my approach.  I have always been passionate about dealing with customers and patients and I’ve found that a positive approach allows for an overall pleasant experience, regardless of the situation.  

What is one fun fact about yourself your co-workers don’t know? I love to interact with others on a personal level. I see myself as someone who can help people turn a negative into a positive.  Another passion is cooking; I may not be the world’s greatest chef but my kitchen is certainly the place to be at dinnertime.

Meet the Team: Ivette Gomez

In our ongoing Meet the Teamfeature, we introduce the many members of our team who make Regent RCM so successful. In our last post, we learned more about revenue cycle specialist Denise Soriano. Today we’ll shine the spotlight on:

Ivette Gomez

Hometown: I was born and raised in Cicero, a suburb of Chicago. I really enjoy being so close to the city!

What do you do at Regent RCM? I am a Revenue Cycle Specialist. In this role, I handle billing, payment posting, and accounts receivable for a surgery center in the Southeast.  I closely monitor ASC-specific benchmarks to ensure revenue cycle efficiency and I enjoy delivering high-value and high-touch customer service.

How long have you been working at Regent RCM? I joined the team in September 2016. Before that, I served as Senior Reimbursement Specialist at Midwest Orthopaedics at Rush in Chicago. While there, my duties consisted of diligently following up on outstanding claims and performing reimbursement audits to ensure payments matched contracts and fee schedules.

What is your favorite part about working at Regent RCM? The collaborative environment! My co-workers have been so welcoming; I also admire that, at all staff levels, communication is encouraged. At Regent RCM, everyone has a voice, and we all stay true to what we believe in. That is reflected in our RISE program, which teaches the team respectful caring, integrity, stewardship, and efficiency. Our team benefits from RISE, but more than that, so do our partner centers, as well as their patients.

What has been your greatest professional achievement? While at Rush, I aggressively worked to reduce the accounts/receivable percentage by 40 percent within 30 days. I love bringing my background, training, and knowledge to current role at Regent RCM.

What is one fun fact about yourself your co-workers don’t know? I enjoy organizing events and parties, and love seeing my vision come to life. I just love when a plan comes together! I have a great eye for detail, which translates to all areas of my life and work, including monitoring Regent RCM benchmarks.

Meet the Team: Denise Soriano

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful. In our last post, we learned more about revenue cycle specialist Kristina Bahula. Today we’ll shine the spotlight on:

Denise Soriano

Hometown:

I was born and raised in the beautiful city of Chicago, and I am proud of it. GO CUBBIES!

What do you do at Regent RCM?

As a Revenue Cycle Specialist, I leverage my industry expertise and ASC-specific training to guide every facet of billing, payment posting and accounts receivable for a surgery center in the Southeast. To ensure maximum revenue cycle efficiency, my position includes keeping a watchful eye on the ASC-specific benchmarks.

How long have you been working at Regent RCM?

Prior to joining Regent RCM in August 2016, I worked as a dental assistant. I honed my customer service and patient counseling skills. I took pride in making sure our patients felt safe and confident in our services, and I use these skills every day at Regent RCM in helping my center’s patients.

What is your favorite part about working at Regent RCM?

Everyone is engaged and on the same page. Our primary goal is to bring efficiency and successful outcomes to our clients, and my co-workers are aligned with this goal. Everyone is very friendly, helpful, and we all work together to accomplish this. Additionally, our corporate values RISE program teaches our team respectful caring, integrity, stewardship, and efficiency; our team benefits from these values, as do our partner centers and their patients.

What has been your greatest professional achievement?

Using my passion for helping patients to pass my state exam in dental assisting as a working mother was a great achievement. And now, I am continuing to follow my quest for knowledge by learning the business side of the healthcare field.  As much as I enjoyed helping my amazing patients, leaving the dental field to pursue a career in revenue cycle management was one of the best decisions I’ve made.

What is one fun fact about yourself your co-workers don’t know?

Besides my love for pizza, I really enjoy sports. Overall, basketball is my favorite sport, although I can’t play; I leave that to the professionals! I also enjoy performing karaoke with my two children; maybe we’ll take our show on the road someday!

Meet the Team: Kristina Bahula

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful. In our last post, we learned more about revenue cycle specialist  Ana Hernandez. Today we’ll shine the spotlight on:

Kristina Bahula

Hometown: I grew up in Downers Grove, a western suburb of Chicago.

What do you do at Regent RCM?

As a Revenue Cycle Specialist, I leverage my industry knowledge and ASC-specific training to lead all aspects of billing, payment posting and accounts receivable for a surgery center located in the Midwest. I diligently monitor ASC-specific benchmarks to ensure revenue cycle efficiency.

How long have you been working at Regent RCM?

Prior to joining Regent RCM in May 2016, I worked in the business office at North Central College in Naperville, Ill. for 10 years. I enjoyed working with students and helping them navigate complicated tuition payments, tax forms and reporting. In that role, I was able to hone my financial counseling and customer service skills which I use every day at Regent RCM.

What is your favorite part about working at Regent RCM?

Regent RCM encourages continuous learning for all employees, and challenges us to delve into all aspects of the healthcare industry in order to understand its intricacies. In particular, I’ve learned so much about the ever-changing field of health insurance, and I am grateful for that opportunity. Additionally, our corporate values RISE program teaches our team respectful caring, integrity, stewardship, and efficiency; these values benefit not only our team, but our partner centers and their patients.

What has been your greatest professional achievement?

In my career, I have always strived to be a committed, reliable and positive employee who goes above and beyond what is expected. My financial expertise has garnered many successful outcomes for clients and I look forward to learning and achieving even more as I continue to grow here at Regent RCM.

What is one fun fact about yourself your co-workers don’t know?

I have a slight obsession with sea otters! Not only are they adorable, but they are able to live in the ocean and walk on land. The life lesson that I’ve learned from the otters: It is important to be versatile!

Meet the Team | Ana Hernandez

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful. In our last post, we learned more about New Market Specialist Vernon Gill. Today we’ll shine the spotlight on:

Ana Hernandez

Hometown:

I was born in Central Mexico, in a little town called Jerez, Zacatecas. It is very rustic and beautiful, and the food is amazing! I came to the United States when I was 3-years-old, and was raised right here in Chicago.  I am proud to say that I became a U.S. citizen last year!

What do you do at Regent RCM?

I am a Revenue Cycle Specialist for a center in the Pacific Northwest. I leverage my industry expertise and ASC-specific training as I manage all aspects of billing, payment posting and accounts receivable. Like all of my team members, I keep a watchful eye on RCM benchmarks, carefully measuring the health of my center’s revenue cycle.

Where did you work before joining Regent RCM?

I am passionate about healthcare, and have been fortunate enough to have worked in that sector for over 20 years, gaining expertise on payer regulations on the provider side. Prior to joining Regent RCM, I worked as a Reimbursement Specialist for Midwest Orthopedics at Rush University Medical Center for six years. My duties consisted of working on accounts receivable for any state-funded or commercial insurance, and I negotiated with non-contracted insurance companies. Additionally, I would appeal claims that were denied. Before that, I spent 15 years at Neurologic and Orthopedic Institute of Chicago, also working in accounts receivable.  I was also a benefits coordinator, working closely with patients prior to their surgeries/services in case the services were not covered or there was a high patient responsibility. I am so grateful for these previous experiences, as they have given me the extensive knowledge that I have today.

What’s the best part about working at Regent RCM?

I have several favorite things about Regent RCM! Regent RCM treats employees very well and as a result, we arrive at work with a positive attitude, ready to help each other reach our goals. I have received extensive training and after I was assigned to the ASC I’m responsible for, I traveled with Leslie Favela and Michael Orseno to the center to meet the facility team, learn their policies and procedures, and determine how we could best serve them and help them be successful. I grateful for the opportunity to meet and observe the business office staff at the center, which ultimately helped ensure that all of our processes were efficient and in place.

What is one fun fact about yourself your co-workers don’t know?

I love to smile! I truly believe life is too short to be angry or upset, and it’s important to stay positive and make every day count. I think our partner centers appreciate my attitude, and it helps us work together to achieve the ultimate in patient satisfaction.

Meet the Team: Vernon Gill

Meet the Team | Vernon Gill

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful. In our last post, we learned more about revenue cycle specialist Anabel Navarro. Today we’ll shine the spotlight on:

Vernon Gill

Hometown:  I was born and raised in the beautiful city of Chicago.

What do you do at Regent RCM?  As a New Market Specialist, I promote our revenue cycle services to surgery centers across the country. I am passionate about healthcare, and in a landscape where reimbursements are shrinking, surgery centers need to be in a position of financial strength. By outsourcing RCM, we help centers focus on what they do best – caring for patients.

What is your favorite part about working at Regent RCM? I work with great people who are willing to help not only our clients but also fellow team members any way they can. It really is a collaborative atmosphere; the more experienced team members are always willing to provide guidance for newer employees and everyone is committed to serving our clients with excellence.

What has been your greatest professional achievement? Over the course of my career, I’ve been fortunate to work with strong leaders and veteran salespeople. They’ve taught me that there’s no substitute to rolling up your sleeves and going to work. That can-do attitude impacts everything I do and underscores my dedication to helping partner centers succeed.

What is one fun fact about yourself your co-workers don’t know?  I love the art of photography. It’s relaxing, but more than that, it also teaches you to appreciate great moments in time.

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