Ariana Treto

Meet the Team: Ariana Treto

We are excited to introduce a new member to our team, Ariana Treto. Ariana went to school to become a registered nurse but after one semester of learning medical billing and coding, she realized the finance side of healthcare was her calling.

Here are some more fun facts about Ariana:

1. Where did you work before?

I worked for six years at Therapy Providers of America, one year at Provide-A-Care and nine months at the Chicago Rehabilitation Services before joining Regent RCM

2. What is your education/work background?

I possess a certificate in medical billing and coding and worked as a certified nursing assistant.

3. What do you like most about working at Regent?

The respect and appreciation you receive for your hard work and dedication. I have great relationships with my colleagues and managers.

4. What is something unique about you?

I went to school to become a registered nurse but decided to take a course in medical billing and coding to increase my income while getting started in my nursing career. I was working full time as a biller and part time as a CAN, and I was ready to take the next step in my nursing career. Eventually, I realized working in the backend was my calling. Every day I wake up grateful to have taken this path.

5. What do you enjoy about your current position at Regent?

The relationship that is built between the company and every person connected. Waking up feeling excited to come to work and not being afraid to walk into my manager’s office for guidance is a phenomenal feeling.

Leslie Favela

Meet the Team: Leslie Favela

As RCM, Manager of Business Development, Leslie Favela mentors Regent RCM’s team of revenue cycle specialists and provides recommendations for process improvement and optimization as she assesses the entire business office and revenue cycle for centers. She also strengthens Regent RCM’s business strategy and drives growth for Regent RCM’s client portfolio.

Prior to joining Regent RCM, Leslie worked as a front office coordinator for an ambulatory surgery center then honed her expertise as a business office manager and marketing director for a pain management practice with multiple locations in Chicago.

Angela Valentin

Meet the Team: Angela Valentin

We are excited to introduce a new member to our team, Angela Valentin. Prior to joining Regent RCM, Angela worked at an Orthopedic practice that specialized in physical therapy. Her versatility will be extremely useful for the center’s she will be supporting.

Here are some more fun facts about Angela:

1. Where did you work before?

Prior to joining Regent RCM, I worked at the Center for Athletic Medicine, Ltd. It was an Orthopedic practice that provided physical therapy services.

2. What is your education/work background?

I received an associate degree in billing and coding from Taylor Business Institute and a bachelor’s degree from National Louis University in Applied Behavioral Science. Before I became a full-time biller, I was a medical assistant for 16 years.

3. What do you like most about working at Regent?

There are few things that I really like about Regent. I enjoy the teamwork and being able to give each center we work with individual attention. I appreciate that our leadership team provides us with many opportunities to learn and grow. The whole team strives to see each other succeed.

4. What is something unique about you?

Giving back to my community through my church is very important to me. I had the opportunity to participate in several activities ranging from taking Christmas gifts to women’s shelters, to collecting food items to provide families with a Thanksgiving dinner.

5. What do you enjoy about your current position at Regent?

I enjoy learning new skills and putting those new abilities into action. I am thrilled to be picking up on new skills that aid me in my role, career and the centers I’m working with. 

Meet the Team: Dacia Aviles

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful.  Today we shine the spotlight on:

Dacia Aviles

Where is your hometown? Born and raised on the North Side of Chicago near Wrigley Field. So you know what that means…. Go Cubbies!

What do you do at Regent RCM? I’m a Revenue Cycle Specialist. I’m responsible for billing, payment posting and account receivables for a surgery center.

How long have you been working at Regent RCM? I started January 2018, so I’m still new to Regent, but I carry 18 years of revenue cycle experience as well.

Where did you work before joining Regent RCM? Prior to joining the team, I worked for Anne & Robert H. Lurie Children’s Hospital.

What is your favorite part about working at Regent RCM? I love Regent RCM’s friendly and respectful ambience, everyone is willing to help with any question I have. I also like the concept of working for one client because I’m able to see that difficult accounts are resolved almost instantaneously. When several individuals are working the same client account it can get messy. RegentRCM’s method and approach is much more effective!

What has been your greatest professional achievement? When I worked at Loyola I was doing Physician reimbursement for out of state Medicaid. At that time there wasn’t much experience with out of State. so I had to take the initiative to learn the rules of each state and figure out how to generate reimbursement.  It turned out that Indiana was the largest population coming to Loyola’s ER. I was able to create a guide from beginning to end with instructions on how to enroll providers, bill correctly and learn to reach EOB’s. Once I finalized the guide, I was seeing payments come in so that Loyola can continue to succeed. When it was time for me to leave Loyola I felt the guide I created was greatly appreciated by the next person. I know what it feels like to not know and needing to learn a whole new ball game.

What is one fun fact about yourself your co-workers don’t know? I love crafting and the kid in me loves Roller-Skating…two of my happy places.

Meet the Team: Gina Tolbert

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful. Today we shine the spotlight on:

Gina Tolbert

Where is your hometown?

Born and raised in Downers Grove, IL, just outside Chicago.

What do you do at Regent RCM?

As a revenue cycle specialist, I work with a surgery center to handle their billing, payment posting, and accounts receivable. This allows me to focus my efforts to a single client, giving them 100% of my expertise and attention.

How long have you been working at Regent RCM?

I’ve been with Regent RCM for about a year now.  Preceding my work here at Regent RCM I worked with ATI physical therapy as an accounts receivable specialist.  Before that I worked as a patient account representative and financial analyst for a national operator of surgical facilities.

What is your favorite part about working at Regent RCM?

We’re a team here a Regent RCM and our team has a willingness to help each other; that’s hard to find in most workplaces, not here. It’s part of our culture, defined by our R.I.S.E. program. This has helped me to grow as a professional and as a person.

What has been your greatest professional achievement?

I don’t know if I can point to a single event that has been my greatest professional achievement, but I can point to my main motivator as an accounts receivable specialist – my drive to exceed clients’ expectations. I like knowing that I am preforming my job at the highest level possible and I am always trying to grow and improve, I take great pride in this.

What is one fun fact about yourself your co-workers don’t know?

Like a lot of people in Chicago, I’m a huge sports fan!

Meet the Team: Denise Soriano

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful. In our last post, we learned more about revenue cycle specialist Kristina Bahula. Today we’ll shine the spotlight on:

Denise Soriano

Hometown:

I was born and raised in the beautiful city of Chicago, and I am proud of it. GO CUBBIES!

What do you do at Regent RCM?

As a Revenue Cycle Specialist, I leverage my industry expertise and ASC-specific training to guide every facet of billing, payment posting and accounts receivable for a surgery center in the Southeast. To ensure maximum revenue cycle efficiency, my position includes keeping a watchful eye on the ASC-specific benchmarks.

How long have you been working at Regent RCM?

Prior to joining Regent RCM in August 2016, I worked as a dental assistant. I honed my customer service and patient counseling skills. I took pride in making sure our patients felt safe and confident in our services, and I use these skills every day at Regent RCM in helping my center’s patients.

What is your favorite part about working at Regent RCM?

Everyone is engaged and on the same page. Our primary goal is to bring efficiency and successful outcomes to our clients, and my co-workers are aligned with this goal. Everyone is very friendly, helpful, and we all work together to accomplish this. Additionally, our corporate values RISE program teaches our team respectful caring, integrity, stewardship, and efficiency; our team benefits from these values, as do our partner centers and their patients.

What has been your greatest professional achievement?

Using my passion for helping patients to pass my state exam in dental assisting as a working mother was a great achievement. And now, I am continuing to follow my quest for knowledge by learning the business side of the healthcare field.  As much as I enjoyed helping my amazing patients, leaving the dental field to pursue a career in revenue cycle management was one of the best decisions I’ve made.

What is one fun fact about yourself your co-workers don’t know?

Besides my love for pizza, I really enjoy sports. Overall, basketball is my favorite sport, although I can’t play; I leave that to the professionals! I also enjoy performing karaoke with my two children; maybe we’ll take our show on the road someday!

Meet the Team: Kristina Bahula

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful. In our last post, we learned more about revenue cycle specialist  Ana Hernandez. Today we’ll shine the spotlight on:

Kristina Bahula

Hometown: I grew up in Downers Grove, a western suburb of Chicago.

What do you do at Regent RCM?

As a Revenue Cycle Specialist, I leverage my industry knowledge and ASC-specific training to lead all aspects of billing, payment posting and accounts receivable for a surgery center located in the Midwest. I diligently monitor ASC-specific benchmarks to ensure revenue cycle efficiency.

How long have you been working at Regent RCM?

Prior to joining Regent RCM in May 2016, I worked in the business office at North Central College in Naperville, Ill. for 10 years. I enjoyed working with students and helping them navigate complicated tuition payments, tax forms and reporting. In that role, I was able to hone my financial counseling and customer service skills which I use every day at Regent RCM.

What is your favorite part about working at Regent RCM?

Regent RCM encourages continuous learning for all employees, and challenges us to delve into all aspects of the healthcare industry in order to understand its intricacies. In particular, I’ve learned so much about the ever-changing field of health insurance, and I am grateful for that opportunity. Additionally, our corporate values RISE program teaches our team respectful caring, integrity, stewardship, and efficiency; these values benefit not only our team, but our partner centers and their patients.

What has been your greatest professional achievement?

In my career, I have always strived to be a committed, reliable and positive employee who goes above and beyond what is expected. My financial expertise has garnered many successful outcomes for clients and I look forward to learning and achieving even more as I continue to grow here at Regent RCM.

What is one fun fact about yourself your co-workers don’t know?

I have a slight obsession with sea otters! Not only are they adorable, but they are able to live in the ocean and walk on land. The life lesson that I’ve learned from the otters: It is important to be versatile!

Meet the Team | Ana Hernandez

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful. Today we’ll shine the spotlight on:

Ana Hernandez

Hometown:

I was born in Central Mexico, in a little town called Jerez, Zacatecas. It is very rustic and beautiful, and the food is amazing! I came to the United States when I was 3-years-old, and was raised right here in Chicago.  I am proud to say that I became a U.S. citizen last year!

What do you do at Regent RCM?

I am a Revenue Cycle Specialist for a center in the Pacific Northwest. I leverage my industry expertise and ASC-specific training as I manage all aspects of billing, payment posting and accounts receivable. Like all of my team members, I keep a watchful eye on RCM benchmarks, carefully measuring the health of my center’s revenue cycle.

Where did you work before joining Regent RCM?

I am passionate about healthcare, and have been fortunate enough to have worked in that sector for over 20 years, gaining expertise on payer regulations on the provider side. Prior to joining Regent RCM, I worked as a Reimbursement Specialist for Midwest Orthopedics at Rush University Medical Center for six years. My duties consisted of working on accounts receivable for any state-funded or commercial insurance, and I negotiated with non-contracted insurance companies. Additionally, I would appeal claims that were denied. Before that, I spent 15 years at Neurologic and Orthopedic Institute of Chicago, also working in accounts receivable.  I was also a benefits coordinator, working closely with patients prior to their surgeries/services in case the services were not covered or there was a high patient responsibility. I am so grateful for these previous experiences, as they have given me the extensive knowledge that I have today.

What’s the best part about working at Regent RCM?

I have several favorite things about Regent RCM! Regent RCM treats employees very well and as a result, we arrive at work with a positive attitude, ready to help each other reach our goals. I have received extensive training and after I was assigned to the ASC I’m responsible for, I traveled with Leslie Favela and Michael Orseno to the center to meet the facility team, learn their policies and procedures, and determine how we could best serve them and help them be successful. I grateful for the opportunity to meet and observe the business office staff at the center, which ultimately helped ensure that all of our processes were efficient and in place.

What is one fun fact about yourself your co-workers don’t know?

I love to smile! I truly believe life is too short to be angry or upset, and it’s important to stay positive and make every day count. I think our partner centers appreciate my attitude, and it helps us work together to achieve the ultimate in patient satisfaction.

luz renteria revenue cycle management asc

Meet The Team | Luz Renteria

In our ongoing Meet the Team feature, we put a name and a face on the amazing members of our team who made Regent RCM clients so successful. In our last post, we learned about revenue cycle specialist Windy Cortez. Today we would like to introduce revenue cycle specialist Luz Renteria.

Where is your hometown and what is makes it a great place to grow up?

I grew up on the South Side of Chicago.  I love the city, there is so much life and culture, and we certainly have the best skyline of any city in the U.S. (Sorry NYC!)

How long have you been working at Regent RCM and how does the culture influence your work?

Since starting at Regent RCM, I have loved the culture of the company. It is an inspiring place to work and I feel valued and appreciated. I look forward to coming to work each day and I believe this spills over to our customers. When you feel good it lifts up everyone around you – whether it’s a coworker across the hall or a customer hundreds of miles away.

What is your favorite part about working at Regent RCM and how does this influence/affect the service you provide customers?

Transparency is essential at all levels for better relationships and a healthy work environment and Regent RCM really “walks the walk” by promoting open dialog and communication.  Everyone at Regent RCM is urged to ask questions, speak openly, share new thinking and ideas, and above all, we are encouraged to work collaboratively to solve problems for our customers.

What has been your greatest professional achievement?

Working at a hospital, you have many face-to-face interactions with patients.  I had the pleasure of meeting a single mother who was raising her two special needs children on her own, and quickly learned that she had recently lost her job, and subsequently, her health insurance. While she was trying to make ends meet, she faced a number of roadblocks and her children’s medical costs continued to grow.

I helped her by scheduling a meeting with one of our financial counselors in hopes of finding a solution. At the end of the meeting, the mom had qualified for health coverage at no cost to her, and also had qualified for additional programs for her children.

This situation doesn’t happen every day – or even every year – but being in a position to help this mother find the resources she needed during a very trying time felt great!

What is one fun fact about yourself your co-workers don’t know?

I plan to one day backpack through Peru and South America.  I am not sure when that day will be, but I know it will happen and look forward to the adventure!

 

windy cortez asc billing

Meet the Team | Windy Cortez

In our ongoing Meet the Team feature, we put a name and a face on the amazing members of our team who make Regent RCM clients so successful. Today we would like to introduce revenue cycle specialist Windy Cortez.

Where is your hometown?

I was born and raised in Chicago and love everything about it! I believe the cultural influence makes it a great place to grow up. The metropolitan Chicago area is home to over 30 Fortune 500 companies making it a place of endless career opportunities. I could not imagine myself living anywhere else.

How does the culture influence your work?

I am grateful I work at a place where my colleagues inspire me to strive for my goals. Everyone goes for the gold at Regent RCM – for our own growth and for our clients. We bring our best to the job and I believe this translates to effective problem-solving and top-notch customer service.

What is your favorite part about working at Regent RCM?

Regent RCM’s R.I.S.E. values (respectful caring, integrity, stewardship, and efficiency) are an example of something that attracted me to the organization. We take our beliefs and values seriously, and we not only live them, but we also integrate them in all our processes. R.I.S.E. values are a constant reminder to treat others as we want to be treated, even when the going gets tough!

What recent achievement are you most proud of?

I enjoy and take pride in being able to assist my clients through the financing process. I have taken skills from my previous positions including cash applicator and client service representative, and applied them to my current position – and these skills are having great impact on my success. Having worked with error reports and invoicing for revenue cycles, I understand patient frustrations and this allows me to come up with solutions to help guide patients through the financing process.

What is one fun fact about yourself your co-workers don’t know?

This is a little bizarre but I curl my eyelashes with a spoon! And another interesting fact is that I was a Sunday school teacher for five years and I am now in charge of bringing sermons for children to my community of faith. I am passionate about working with kids and love having an opportunity to enrich their lives in this way. I think they often teach me more than I teach them – and believe me when I tell you, they keep me on my toes!

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