In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful. In our last post, we learned more about revenue cycle specialist Ana Hernandez. Today we’ll shine the spotlight on:
Hometown: I grew up in Downers Grove, a western suburb of Chicago.
What do you do at Regent RCM?
As a Revenue Cycle Specialist, I leverage my industry knowledge and ASC-specific training to lead all aspects of billing, payment posting and accounts receivable for a surgery center located in the Midwest. I diligently monitor ASC-specific benchmarks to ensure revenue cycle efficiency.
How long have you been working at Regent RCM?
Prior to joining Regent RCM in May 2016, I worked in the business office at North Central College in Naperville, Ill. for 10 years. I enjoyed working with students and helping them navigate complicated tuition payments, tax forms and reporting. In that role, I was able to hone my financial counseling and customer service skills which I use every day at Regent RCM.
What is your favorite part about working at Regent RCM?
Regent RCM encourages continuous learning for all employees, and challenges us to delve into all aspects of the healthcare industry in order to understand its intricacies. In particular, I’ve learned so much about the ever-changing field of health insurance, and I am grateful for that opportunity. Additionally, our corporate values RISE program teaches our team respectful caring, integrity, stewardship, and efficiency; these values benefit not only our team, but our partner centers and their patients.
What has been your greatest professional achievement?
In my career, I have always strived to be a committed, reliable and positive employee who goes above and beyond what is expected. My financial expertise has garnered many successful outcomes for clients and I look forward to learning and achieving even more as I continue to grow here at Regent RCM.
What is one fun fact about yourself your co-workers don’t know?
I have a slight obsession with sea otters! Not only are they adorable, but they are able to live in the ocean and walk on land. The life lesson that I’ve learned from the otters: It is important to be versatile!