In our ongoing Meet the Team feature, we put a name and a face on the amazing members of our team who make Regent RCM clients so successful. Today we would like to introduce revenue cycle specialist Windy Cortez.
Where is your hometown?
I was born and raised in Chicago and love everything about it! I believe the cultural influence makes it a great place to grow up. The metropolitan Chicago area is home to over 30 Fortune 500 companies making it a place of endless career opportunities. I could not imagine myself living anywhere else.
How does the culture influence your work?
I am grateful I work at a place where my colleagues inspire me to strive for my goals. Everyone goes for the gold at Regent RCM – for our own growth and for our clients. We bring our best to the job and I believe this translates to effective problem-solving and top-notch customer service.
What is your favorite part about working at Regent RCM?
Regent RCM’s R.I.S.E. values (respectful caring, integrity, stewardship, and efficiency) are an example of something that attracted me to the organization. We take our beliefs and values seriously, and we not only live them, but we also integrate them in all our processes. R.I.S.E. values are a constant reminder to treat others as we want to be treated, even when the going gets tough!
What recent achievement are you most proud of?
I enjoy and take pride in being able to assist my clients through the financing process. I have taken skills from my previous positions including cash applicator and client service representative, and applied them to my current position – and these skills are having great impact on my success. Having worked with error reports and invoicing for revenue cycles, I understand patient frustrations and this allows me to come up with solutions to help guide patients through the financing process.
What is one fun fact about yourself your co-workers don’t know?
This is a little bizarre but I curl my eyelashes with a spoon! And another interesting fact is that I was a Sunday school teacher for five years and I am now in charge of bringing sermons for children to my community of faith. I am passionate about working with kids and love having an opportunity to enrich their lives in this way. I think they often teach me more than I teach them – and believe me when I tell you, they keep me on my toes!