Why Regent RCM’s standard of 1.5 full time employees (FTEs) per 1,000 cases is the ideal.
In a recent post, Regent RCM detailed six key performance indicators (KPIs) that will help an ambulatory surgery center (ASC) gain visibility to core issues within the revenue cycle plus offer comparative analysis/benchmarking with other ASC’s. The following post examines one of the most sought after metrics, business office staff per 1,000 cases. This Regent specific metric is a customized efficiency benchmarks including staffing for revenue cycle.
Smart staffing is an integral part in gaining more control and efficiency over the revenue cycle. Regent RCM conducted a study from 2010 through 2014 to assess the number of business office FTE’s per 1,000 cases. The Regent RCM average in 2010 was 1.85 FTEs per 1,000 cases from all the facilities studied. By 2013 and 2014, the average had dropped to 1.5 – in four years, the ASCs with Regent RCM saw an efficiency gain of a third of an FTE per 1,000 cases.
When it comes to RCM, experience is critical to managing evolving complexity and accurate decision making. Regent RCM optimizes process, workflow, and technology to drive the most efficient outsourcing model in the industry.