In the second installment of a two-part blog series, ZirMed® Partner Relationship Manager Emily Reder shares additional insights on the rise in patient responsibility and how this trend impacts the revenue cycle.
When asked to share a best practice for ensuring patient collections, Reder said that she advises providers to tell patients upfront what they’re going to owe before surgery.
“It’s almost like giving patients more of a say,” said Reder. “If it’s an elective procedure, knowing how much it’s going to cost can help them make an educated decision about whether to go through with it or not.”
Reder continued, “With the Affordable Healthcare Act, we see that Americans have more coverage now than ever before, but that doesn’t mean that healthcare providers are being paid faster or that they’re being paid in full.”
It all comes down to patient responsibility and creating a very solid customer experience for patients in order to collect on services rendered.
ZirMed’s partnership with Regent RCM gives ASCs the support and technology needed to effectively manage the revenue cycle, with each company staying abreast of current trends within both the healthcare and revenue cycle management industries.
“Regent RCM and ZirMed both want to be the best at what they do and the best at really helping ASCs manage their workflow processes,” said Reder. “It doesn’t hurt that Regent is a fun, wonderful group to work with, but I think that at the end of the day it’s really their hard work for their clients that matters, and that’s ZirMed’s approach as well. We both want the best for our clients, so working together is a natural fit.”
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