Regent RCM recently hosted a Business Office Manager Conference April 12-13 in Lafayette, California. Ambulatory Surgery Center (ASC) business office managers from Alaska to Florida were in attendance.
“It was great to have so many managers in one room all sharing ideas and best practices, while learning from industry leaders and innovators,” stated Regent RCM Vice President Michael Orseno. “Our partners from Regent Surgical Health, including Founder and CEO Tom Mallon and Vice President of Risk Management and Clinical Operations Kathy Bernicky, were also on hand and weighed in with their industry insights and expertise and addressed a variety of ASC specific questions from the attendees.”
Regent RCM slated an information-packed conference with speakers from ZirMed, Surgical Notes, MedTek, HSTpathways and MedHQ, as well as CEO Mallon.
The keynote address was delivered by Delise Crimmins, partner with Redline Leadership Associates. She shared her deep experience and highlighted the importance of leadership for business office managers in the ASC setting.
“I’m so glad I got to attend the conference this year,” said Diane Ethan, business office manager at Plaza Surgery Center in Portland, Oregon. “From leveraging technology, to understanding new ASC revenue cycle benchmarks, and measuring the health of our ASC, this conference was time well spent and I’m thrilled to have had the opportunity to connect with and learn from my peers in the industry.”
In addition to sharing industry insights and information, Regent RCM also honored employees at this year’s conference. Sue Campbell, business office manager at Knightsbridge Surgery Center in Columbus, Ohio, received recognition and a special retirement gift in honor of her service. Rachel Caksackkar from The Center for Specialized Surgery in Ft. Myers, Florida was awarded the 2016 Business Office Manager of the Year award for her outstanding performance and her dedication to improving all pertinent ASC revenue cycle metrics during the past year.
The Business Office Manager Conference was held in conjunction with the HSTpathways user’s conference where Regent RCM Director of Business Development Ed Tschan and Revenue Cycle Supervisor Leslie Favela shared their extensive ASC revenue cycle knowledge with specific attention to staffing, standardized workflow processes, automation and technology. They also discussed nine ASC revenue cycle benchmarks aimed at dispelling myths, and outlined which benchmarks stand on their own and which ones are affected by outside forces.
Nick George – Knightsbridge
Sherrie Wiseman – High Plaines
Amanda Mellott – High Plaines
Kari Sroka – ISMOSC
Rachel Caksackkar – TCSS Ft. Myers (2016 BOM of the Year)
Sandy Lagunas – Regent
Tanya Ramirez – Lodi
Vicki Webb – Reno
Sue Campbell – Knightsbridge
Mary McGill – Palos
Linda Reid – RWJ Endo
Vianca Bautista – Regent
Leslie Favela – Regent
Mary Kearns – Glasgow Medical Center
Michael Orseno – Regent
Diane Ethan – Plaza
Kathleen Fischer – Andrews Institute
Joan Vassilogambros – Midland
Susan Bryson – Wasilla