Case Study: A Comprehensive RCM Solution Shortens Revenue Cycle For ASC Joint Venture
The Robert Wood Johnson Endosurgical Center, located in East Brunswick, NJ, is a 6,800 square foot, state-of-the-art ambulatory surgery center offering the highest quality of care with the most advanced medical technology and equipment. A joint venture among Regent RCM, local physicians and Robert Wood Johnson University Hospital, the center offers fully equipped operating rooms, a recovery room, a post recovery room and a spacious waiting room.
Working with its joint venture partners, Regent in 2013 began developing a comprehensive revenue cycle management solution that would arrange for payment prior to the date of service. Using Regent’s management information system, the solution would allow staff to instantly verify benefits before procedures are performed. It also would allow the ASC to capture important patient documents such as drivers’ licenses and insurance cards in one central database.
Once Regent’s RCM recommended solutions were implemented, the results were almost immediate, RWJ ASC Business Manager Linda Reid said. After a review by Regent’s RCM experts, several existing claims were immediately resubmitted, including a $12,000 initial payment that was later reimbursed for $30,000.
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