Regent RCM’s Dedicated Staffing Model

Our dedicated staffing model sets us apart from other billing and collection providers. We assign one revenue cycle specialist to manage a surgery center’s complete revenue cycle, from start to finish. This specialist becomes an expert in the account, delivering exceptional and detailed service.

Working with us you will receive:

Dedicated insurance verification/patient financial counseling team.

Dedicated managers to oversee payer issues and monitor daily performance.

Denial management team overseeing complex appeals and denials to maximize revenue.

EXPERTISE, CONSISTENCY & SERVICE ARE THE FOUNDATION OF OUR STAFFING MODEL

We strive for our centers to receive every dollar they are entitled to.
Regent RCM revenue cycle specialists strive to meet or exceed Gold Standards:

Expertise

Managers leverage their industry expertise to oversee the revenue cycle health for each ASC client and use ASC-specific benchmarks to ensure optimal results. Each manager understands the entire spectrum of the revenue cycle, from payment posting and billing, to patient and payer follow-up.

Consistency

Thorough development and training programs make sure our team stays ahead of industry updates and trends. Regent RCM has dedicated professionals assigned to each account, and redundancies are in place including succession and contingency plans.

Service

Regent RCM’s billing managers and specialists regularly communicate with patients and we take that very seriously. Whether guiding them through the billing process and providing financial counseling or speaking to patients directly prior to sending notice regarding collections, our team takes a consultative approach and treats patients in a courteous and professional manner, ensuring future loyalty and patient satisfaction.

ASC Leader

“The Regent RCM staff provides consistent high-value and high-touch customer service to clients through dedicated services. That’s one of the reasons we chose them and it’s one of the reasons we stay.”