Focusing on Stewardship: Regent RCM’s R.I.S.E. Program

Regent Revenue Cycle Management’s R.I.S.E. program was created to develop a values-driven culture that helps us stay focused on our goal of leveraging our ambulatory surgery center (ASC) expertise, while providing consistent high-value customer service to clients.  While at the same time creating an environment that sets up our employees for successful and rewarding work.

In a four-part series, we’re highlighting our four corporate valuesRespectful Caring, Integrity, Stewardship, and Efficiency.  In part three of our series, we look at Stewardship, the responsibility to properly utilize and develop our people, property and assets while fostering a safe and secure environment.  This approach is a key part of why we can consistently outperform industry benchmarks and allow our clients to focus on high-value activities.

Stewardship is defined by Regent RCM as the ability to excel in five essential skills.  In summary, these skills are:

  1. Mentor others to promote personal and professional growth.
  2. Regularly provide information to create enterprise understanding around the clinical and economic performance of our business.
  3. Communicate difficult information in any direction to improve our business.
  4. Comply with both regulatory requirements and institutional policies and procedures.
  5. Promote and participate in quality improvement initiatives.

Our value based culture is crucial to ensure we consistently provide innovative, cost-effective billing and collection services for surgery centers.  It guides us in all that we do and is fully incorporated into how we effectively lead our employees.

Are you interested in working with Regent RCM?  Contact us today to learn about how you can join our team and make a valuable contribution to our partner centers.

Learn more about our first two parts of our R.I.S.E. Program:  Respectful Caring and Integrity.

Regent revenue cycle management corporate values

RISE Corporate Values: Efficiency

Regent RCM’s cultural values aren’t just lip service; they are a starting point for all team member’s actions and decisions. Our RISE values not only lead individuals to reach their professional potential, they provide distinctly different service and support to our ambulatory surgery center partners.

RISE stands for:

Respectful Caring

Demonstrating compassion toward all stakeholders.

Integrity

Being true to what we believe in, doing what we say we will do and adhering to our commitments.

Stewardship

Responsibly utilizing and developing our people, property, and assets while fostering a safe and secure environment.

Efficiency

Appropriately identifying, selecting, and managing all resources to ensure excellent clinical and financial outcomes.

This is the final post in a series about our RISE values and their importance; in earlier posts, we talked about Respectful Caring, Integrity and Stewardship. In this post, we’ll discuss the last RISE value: Efficiency.

Efficiency

Selecting and utilizing ideal resources is critical to ensuring successful financial and clinical outcomes for Regent RCM and its clients. We are constantly evaluating the technology and processes we use, looking for more cost-effective tools, methods, and system automation. This proactive approach identifies problems and finds solutions early on, as well as helps our team manage time and prioritize work efficiently.

Regent RCM’s services optimize workflow and processes for ambulatory surgery centers, in addition to providing them with invaluable analytics and real-time monitoring and management.

Regent revenue cycle management corporate values

RISE Corporate Values: Respectful Caring

Regent Revenue Cycle Management (RCM) provides ambulatory surgery centers with innovative, turnkey billing and collections services.

Regent RCM takes pride in delivering exceptional service to ASCs and maintaining high standards that routinely exceed industry benchmarks, from increasing collections to minimizing A/R days. To ensure that we leverage our expertise to meet our clients’ objectives, while offering seamless support, we have created a values-driven culture that is integral to all of our processes and services.

The RISE corporate values system is a core component of how Regent RCM recruits and evaluates team members, tracks successes, and sets a vision for the future. RISE stands for:

Respectful Caring

Demonstrating compassion toward all stakeholders.

Integrity

Being true to what we believe in, doing what we say we will do and adhering to our commitments. 

Stewardship  

Responsibly utilizing and developing our people, property, and assets while fostering a safe and secure environment.

Efficiency

Appropriately identifying, selecting, and managing all resources to ensure excellent clinical and financial outcomes.

The RISE program is not static; its strength lies in its constant growth and evolution. Regent RCM welcomes feedback from many different stakeholders within the company and incorporates these ideas into the RISE values. In a series of four posts, we will take a closer look at how each of these values builds leadership within the Regent RCM team and provides the best possible service for ASCs.

Respectful Caring

Regent RCM team members demonstrate respect when interacting with clients and each other. Regent RCM team members listen to feedback and questions from all stakeholders, providing answers and solutions in a friendly, respectful and honest manner. Above all, they are reliable, prompt and responsive.

Click here to contact Regent RCM and learn about career opportunities.