We are pleased to welcome Vanessa Soto to the Regent Revenue Cycle Management team. Vanessa brings extensive insurance verification, patient financial counseling and customer service experience to our team.
We sat down with Vanessa to talk about her background.
Tell us about your education and work background.
Prior to joining Regent RCM, I worked as a Medical Records Specialist and as an office coordinator for a physical therapy group. I honed my skills including insurance verification and patient financial counseling while providing high-level customer service.
What do you like most about working at Regent RCM?
I appreciate that Regent RCM created the R.I.S.E. program to develop a values-driven culture that helps us stay focused on providing consistent high-value and high-touch customer service to our clients. Our office is collaborative and positive and there is never any hesitation to assist a fellow team member and pitch in when needed.
What do you enjoy about your current position?
I enjoy communicating with patients and helping them with any issues they may have. I also enjoy being involved with all the centers and assisting the specialists as needed. I always feel appreciated by the managers and the rest of the leadership team.
What makes you unique?
Need to talk about Keto? I am the unofficial Keto coach for the office. Need a manicure? I have a collection of almost 500 nail polishes. Want to talk about Harry Potter or video games? I can do that as well.