In our ongoing Meet the Team feature, we put a name and a face on the amazing members of our team who made Regent RCM clients so successful. In our last post, we learned about revenue cycle specialist Windy Cortez. Today we would like to introduce revenue cycle specialist Luz Renteria.
Where is your hometown and what is makes it a great place to grow up?
I grew up on the South Side of Chicago. I love the city, there is so much life and culture, and we certainly have the best skyline of any city in the U.S. (Sorry NYC!)
How long have you been working at Regent RCM and how does the culture influence your work?
Since starting at Regent RCM, I have loved the culture of the company. It is an inspiring place to work and I feel valued and appreciated. I look forward to coming to work each day and I believe this spills over to our customers. When you feel good it lifts up everyone around you – whether it’s a coworker across the hall or a customer hundreds of miles away.
What is your favorite part about working at Regent RCM and how does this influence/affect the service you provide customers?
Transparency is essential at all levels for better relationships and a healthy work environment and Regent RCM really “walks the walk” by promoting open dialog and communication. Everyone at Regent RCM is urged to ask questions, speak openly, share new thinking and ideas, and above all, we are encouraged to work collaboratively to solve problems for our customers.
What has been your greatest professional achievement?
Working at a hospital, you have many face-to-face interactions with patients. I had the pleasure of meeting a single mother who was raising her two special needs children on her own, and quickly learned that she had recently lost her job, and subsequently, her health insurance. While she was trying to make ends meet, she faced a number of roadblocks and her children’s medical costs continued to grow.
I helped her by scheduling a meeting with one of our financial counselors in hopes of finding a solution. At the end of the meeting, the mom had qualified for health coverage at no cost to her, and also had qualified for additional programs for her children.
This situation doesn’t happen every day – or even every year – but being in a position to help this mother find the resources she needed during a very trying time felt great!
What is one fun fact about yourself your co-workers don’t know?
I plan to one day backpack through Peru and South America. I am not sure when that day will be, but I know it will happen and look forward to the adventure!