Meet the Team: Dacia Aviles

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful.  Today we shine the spotlight on:

Dacia Aviles

Where is your hometown? Born and raised on the North Side of Chicago near Wrigley Field. So you know what that means…. Go Cubbies!

What do you do at Regent RCM? I’m a Revenue Cycle Specialist. I’m responsible for billing, payment posting and account receivables for a surgery center.

How long have you been working at Regent RCM? I started January 2018, so I’m still new to Regent, but I carry 18 years of revenue cycle experience as well.

Where did you work before joining Regent RCM? Prior to joining the team, I worked for Anne & Robert H. Lurie Children’s Hospital.

What is your favorite part about working at Regent RCM? I love Regent RCM’s friendly and respectful ambience, everyone is willing to help with any question I have. I also like the concept of working for one client because I’m able to see that difficult accounts are resolved almost instantaneously. When several individuals are working the same client account it can get messy. RegentRCM’s method and approach is much more effective!

What has been your greatest professional achievement? When I worked at Loyola I was doing Physician reimbursement for out of state Medicaid. At that time there wasn’t much experience with out of State. so I had to take the initiative to learn the rules of each state and figure out how to generate reimbursement.  It turned out that Indiana was the largest population coming to Loyola’s ER. I was able to create a guide from beginning to end with instructions on how to enroll providers, bill correctly and learn to reach EOB’s. Once I finalized the guide, I was seeing payments come in so that Loyola can continue to succeed. When it was time for me to leave Loyola I felt the guide I created was greatly appreciated by the next person. I know what it feels like to not know and needing to learn a whole new ball game.

What is one fun fact about yourself your co-workers don’t know? I love crafting and the kid in me loves Roller-Skating…two of my happy places.

Meet the Team: Gina Rice-Hill

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful. Today we shine the spotlight on:

Gina Rice-Hill

Where is your hometown?

Born and raised in Downers Grove, IL, just outside Chicago.

What do you do at Regent RCM?

As a revenue cycle specialist, I work with a surgery center to handle their billing, payment posting, and accounts receivable. This allows me to focus my efforts to a single client, giving them 100% of my expertise and attention.

How long have you been working at Regent RCM?

I’ve been with Regent RCM for about a year now.  Preceding my work here at Regent RCM I worked with ATI physical therapy as an accounts receivable specialist.  Before that I worked as a patient account representative and financial analyst for a national operator of surgical facilities.

What is your favorite part about working at Regent RCM?

We’re a team here a Regent RCM and our team has a willingness to help each other; that’s hard to find in most workplaces, not here. It’s part of our culture, defined by our R.I.S.E. program. This has helped me to grow as a professional and as a person.

What has been your greatest professional achievement?

I don’t know if I can point to a single event that has been my greatest professional achievement, but I can point to my main motivator as an accounts receivable specialist – my drive to exceed clients’ expectations. I like knowing that I am preforming my job at the highest level possible and I am always trying to grow and improve, I take great pride in this.

What is one fun fact about yourself your co-workers don’t know?

Like a lot of people in Chicago, I’m a huge sports fan!

Meet the Team: Kristina Bahula

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful. In our last post, we learned more about revenue cycle specialist  Ana Hernandez. Today we’ll shine the spotlight on:

Kristina Bahula

Hometown: I grew up in Downers Grove, a western suburb of Chicago.

What do you do at Regent RCM?

As a Revenue Cycle Specialist, I leverage my industry knowledge and ASC-specific training to lead all aspects of billing, payment posting and accounts receivable for a surgery center located in the Midwest. I diligently monitor ASC-specific benchmarks to ensure revenue cycle efficiency.

How long have you been working at Regent RCM?

Prior to joining Regent RCM in May 2016, I worked in the business office at North Central College in Naperville, Ill. for 10 years. I enjoyed working with students and helping them navigate complicated tuition payments, tax forms and reporting. In that role, I was able to hone my financial counseling and customer service skills which I use every day at Regent RCM.

What is your favorite part about working at Regent RCM?

Regent RCM encourages continuous learning for all employees, and challenges us to delve into all aspects of the healthcare industry in order to understand its intricacies. In particular, I’ve learned so much about the ever-changing field of health insurance, and I am grateful for that opportunity. Additionally, our corporate values RISE program teaches our team respectful caring, integrity, stewardship, and efficiency; these values benefit not only our team, but our partner centers and their patients.

What has been your greatest professional achievement?

In my career, I have always strived to be a committed, reliable and positive employee who goes above and beyond what is expected. My financial expertise has garnered many successful outcomes for clients and I look forward to learning and achieving even more as I continue to grow here at Regent RCM.

What is one fun fact about yourself your co-workers don’t know?

I have a slight obsession with sea otters! Not only are they adorable, but they are able to live in the ocean and walk on land. The life lesson that I’ve learned from the otters: It is important to be versatile!

Meet the Team | Ana Hernandez

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful. Today we’ll shine the spotlight on:

Ana Hernandez

Hometown:

I was born in Central Mexico, in a little town called Jerez, Zacatecas. It is very rustic and beautiful, and the food is amazing! I came to the United States when I was 3-years-old, and was raised right here in Chicago.  I am proud to say that I became a U.S. citizen last year!

What do you do at Regent RCM?

I am a Revenue Cycle Specialist for a center in the Pacific Northwest. I leverage my industry expertise and ASC-specific training as I manage all aspects of billing, payment posting and accounts receivable. Like all of my team members, I keep a watchful eye on RCM benchmarks, carefully measuring the health of my center’s revenue cycle.

Where did you work before joining Regent RCM?

I am passionate about healthcare, and have been fortunate enough to have worked in that sector for over 20 years, gaining expertise on payer regulations on the provider side. Prior to joining Regent RCM, I worked as a Reimbursement Specialist for Midwest Orthopedics at Rush University Medical Center for six years. My duties consisted of working on accounts receivable for any state-funded or commercial insurance, and I negotiated with non-contracted insurance companies. Additionally, I would appeal claims that were denied. Before that, I spent 15 years at Neurologic and Orthopedic Institute of Chicago, also working in accounts receivable.  I was also a benefits coordinator, working closely with patients prior to their surgeries/services in case the services were not covered or there was a high patient responsibility. I am so grateful for these previous experiences, as they have given me the extensive knowledge that I have today.

What’s the best part about working at Regent RCM?

I have several favorite things about Regent RCM! Regent RCM treats employees very well and as a result, we arrive at work with a positive attitude, ready to help each other reach our goals. I have received extensive training and after I was assigned to the ASC I’m responsible for, I traveled with Leslie Favela and Michael Orseno to the center to meet the facility team, learn their policies and procedures, and determine how we could best serve them and help them be successful. I grateful for the opportunity to meet and observe the business office staff at the center, which ultimately helped ensure that all of our processes were efficient and in place.

What is one fun fact about yourself your co-workers don’t know?

I love to smile! I truly believe life is too short to be angry or upset, and it’s important to stay positive and make every day count. I think our partner centers appreciate my attitude, and it helps us work together to achieve the ultimate in patient satisfaction.

luz renteria revenue cycle management asc

Meet The Team | Luz Renteria

In our ongoing Meet the Team feature, we put a name and a face on the amazing members of our team who made Regent RCM clients so successful. In our last post, we learned about revenue cycle specialist Windy Cortez. Today we would like to introduce revenue cycle specialist Luz Renteria.

Where is your hometown and what is makes it a great place to grow up?

I grew up on the South Side of Chicago.  I love the city, there is so much life and culture, and we certainly have the best skyline of any city in the U.S. (Sorry NYC!)

How long have you been working at Regent RCM and how does the culture influence your work?

Since starting at Regent RCM, I have loved the culture of the company. It is an inspiring place to work and I feel valued and appreciated. I look forward to coming to work each day and I believe this spills over to our customers. When you feel good it lifts up everyone around you – whether it’s a coworker across the hall or a customer hundreds of miles away.

What is your favorite part about working at Regent RCM and how does this influence/affect the service you provide customers?

Transparency is essential at all levels for better relationships and a healthy work environment and Regent RCM really “walks the walk” by promoting open dialog and communication.  Everyone at Regent RCM is urged to ask questions, speak openly, share new thinking and ideas, and above all, we are encouraged to work collaboratively to solve problems for our customers.

What has been your greatest professional achievement?

Working at a hospital, you have many face-to-face interactions with patients.  I had the pleasure of meeting a single mother who was raising her two special needs children on her own, and quickly learned that she had recently lost her job, and subsequently, her health insurance. While she was trying to make ends meet, she faced a number of roadblocks and her children’s medical costs continued to grow.

I helped her by scheduling a meeting with one of our financial counselors in hopes of finding a solution. At the end of the meeting, the mom had qualified for health coverage at no cost to her, and also had qualified for additional programs for her children.

This situation doesn’t happen every day – or even every year – but being in a position to help this mother find the resources she needed during a very trying time felt great!

What is one fun fact about yourself your co-workers don’t know?

I plan to one day backpack through Peru and South America.  I am not sure when that day will be, but I know it will happen and look forward to the adventure!

 

windy cortez asc billing

Meet the Team | Windy Cortez

In our ongoing Meet the Team feature, we put a name and a face on the amazing members of our team who make Regent RCM clients so successful. Today we would like to introduce revenue cycle specialist Windy Cortez.

Where is your hometown?

I was born and raised in Chicago and love everything about it! I believe the cultural influence makes it a great place to grow up. The metropolitan Chicago area is home to over 30 Fortune 500 companies making it a place of endless career opportunities. I could not imagine myself living anywhere else.

How does the culture influence your work?

I am grateful I work at a place where my colleagues inspire me to strive for my goals. Everyone goes for the gold at Regent RCM – for our own growth and for our clients. We bring our best to the job and I believe this translates to effective problem-solving and top-notch customer service.

What is your favorite part about working at Regent RCM?

Regent RCM’s R.I.S.E. values (respectful caring, integrity, stewardship, and efficiency) are an example of something that attracted me to the organization. We take our beliefs and values seriously, and we not only live them, but we also integrate them in all our processes. R.I.S.E. values are a constant reminder to treat others as we want to be treated, even when the going gets tough!

What recent achievement are you most proud of?

I enjoy and take pride in being able to assist my clients through the financing process. I have taken skills from my previous positions including cash applicator and client service representative, and applied them to my current position – and these skills are having great impact on my success. Having worked with error reports and invoicing for revenue cycles, I understand patient frustrations and this allows me to come up with solutions to help guide patients through the financing process.

What is one fun fact about yourself your co-workers don’t know?

This is a little bizarre but I curl my eyelashes with a spoon! And another interesting fact is that I was a Sunday school teacher for five years and I am now in charge of bringing sermons for children to my community of faith. I am passionate about working with kids and love having an opportunity to enrich their lives in this way. I think they often teach me more than I teach them – and believe me when I tell you, they keep me on my toes!

Vianca Bautista

Meet The Team | Vianca Bautista

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful. Today we would like to introduce newly appointed Revenue Cycle Supervisor Vianca Bautista. Vianca will oversee four revenue cycle specialists while performing revenue cycle for an ASC on her own to stay knowledgeable.

More about Vianca:

How long have you been working at Regent RCM? 

2 months.

What is your favorite part about working here? 

My favorite part about working at Regent RCM is the sense of camaraderie and level of respect that everyone shares.

What has been your greatest professional achievement? 

My greatest professional achievement so far has been having to learn and gain wide experience in the Healthcare field. This includes medical assisting, billing and collections, or claims examining.

What is one fun fact about yourself your co-workers don’t know? 

I was a cheerleader back in high school.

What are you most excited about in your new leadership role?

I look forward to sharing my 13 years of healthcare experience with my team and to learning new things from a leadership standpoint.

Leslie Favela

Meet The Team | Leslie Favela

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful. In our last post, we learned more about revenue cycle specialist Lorena Gonzalez. Today we’ll find out more about:

Name: Leslie Favela

Hometown: Chicago

What do you do at Regent RCM? I am the Revenue Cycle Coordinator. I perform Business Office Audits, administrate our HST, and assist on the implementations and transitions with new clients.

How long have you been working at Regent RCM? Three years

What is your favorite part about working here? My favorite part about working here is having a great team. We are all team players. The healthcare field, as we know, has many updates and changes all year round, and as a team we keep each other updated and to me this is very important.

What has been your greatest professional achievement? I have been promoted twice since I started at Regent. I started as the Front Office Coordinator, was then promoted to a Revenue Cycle Specialist, and am now a Revenue Cycle Coordinator.

What is one fun fact about yourself your co-workers don’t know? I love to cook and enjoy trying new recipes. My favorites are Italian and Authentic Mexican Dishes.

Meet the Team | Lorena Gonzalez

In our ongoing Meet the Team feature, we introduce the many members of our team who make Regent RCM so successful. Today we’ll find out more about:

Name: Lorena Gonzalez

Hometown: Chicago, Illinois

What do you do at Regent RCM? I am a revenue cycle specialist. I handle all of the billing, payment posting and collections for a center in Colorado.

How long have you been working at Regent RCM? I have been working at Regent RCM since February 2015.

What is your favorite part about working here? It is both a professional and friendly environment.

What has been your greatest professional achievement? My greatest professional achievement is having more than 15 years of experience in the healthcare industry.

What is one fun fact about yourself your co-workers don’t know? I love to travel, and the beach is definitely my favorite place to be.