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Regent Revenue Cycle Management Expands Service Infrastructure; Ensures Dedicated Staffing

Regent Revenue Cycle Management (Regent RCM), a leading provider of innovative, cost-effective revenue cycle management services exclusively for Ambulatory Surgery Centers (ASC) in the U.S., announced today that the company is investing in new talent to provide seamless service delivery to a growing customer base.

The company has hired Ivette Gomez to serve as Revenue Cycle Specialist.  In this role, Gomez will handle billing, payment posting, and accounts receivable for her surgery center, while delivering high-value and high-touch customer service to ASCs.

“Dedicated staffing is essential to achieving patient satisfaction and revolves around a team that possesses an all-inclusive knowledge of the revenue cycle,” said Michael Orseno, Regent RCM Vice President. “Ivette is a wonderful addition to our team and I’m certain her contribution will benefit our clients and enable us to continue to outperform industry benchmarks.”

Gomez will be responsible for a center in the Southeast. She previously served as Senior Reimbursement Specialist at Midwest Orthopaedics at Rush. In this position, Gomez followed-up on outstanding claims and performed reimbursement audits to ensure payments matched contracts and fee schedules.

“I am pleased to begin my new career at Regent RCM,” said Gomez. “There is an incredible team in place, and I’m truly excited to share ideas with them. Together, we will continue to provide the best solutions for our centers and their patients.”

Regent RCM’s services optimize ASC workflow and processes, and generate real-time analytical dashboards that are critical to assessing an ASC’s financial health. Regent RCM consistently outperforms industry benchmarks allowing ASC managers to focus on high-value activities.

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Regent Revenue Cycle Management Expands Service Infrastructure to Ensure Personalized Model Through Growth

Leading ASC RCM Provider Promotes Three Experienced Staff to Leadership Positions

Chicago, Ill. – Oct. 5, 2015 – Regent Revenue Cycle Management (Regent RCM), an independent division of Regent Surgical Health and a leading provider of innovative, cost-effective revenue cycle management services exclusively for Ambulatory Surgery Centers (ASC) in the U.S., announced today that the company is investing in talent to provide seamless service delivery to a growing customer base.

Three experienced team members have been promoted to serve as Revenue Cycle Supervisors. In this role, they will have responsibility for sharing a vigilant focus on assigned ASCs while developing and cross training a team of Revenue Cycle Specialists, the majority of whom are bilingual in English and Spanish and dedicated to delivering high-value and high-touch customer service to ASCs.

“Excellent service starts with leadership,” stated Regent RCM Director Michael Orseno. “Our dedicated staffing model is a major differentiator and enables us to deliver transformational service and outperform industry benchmarks. With these promotions, we are both protecting our model as we grow, and rewarding the hard work of these three team members.”

Newly appointed Revenue Cycle Supervisors include:

  • Vianca Bautista – Ms. Bautista has more than 13 years of health care billing experience and joined Regent RCM in August 2015 as a Revenue Cycle Specialist before being promoted to Revenue Cycle Supervisor.
  • Leslie Favela – Ms. Favela joined Regent RCM as a Front Office Coordinator and has since been promoted twice, first to Revenue Cycle Coordinator, and now to Revenue Cycle Supervisor after her experience as an Office Manager and Marketing Director for a pain management practice.
  • Sandra Lagunas – Ms. Lagunas joined Regent RCM as a Revenue Cycle Specialist before being promoted to Revenue Cycle Supervisor. Prior to joining Regent RCM, she worked as the AP/AR Specialist and Credentialing Coordinator at Regent’s partner facility.

Regent RCM’s services optimize ASC workflow and processes, and generate analytics and real-time dashboards that are critical to assessing an ASC’s financial health. Regent RCM consistently outperforms industry benchmarks allowing ASC managers to focus on high-value activities.

About Regent Revenue Cycle Management

Regent Revenue Cycle Management (Regent RCM), an independent division of Regent Surgical Health, is a leading provider of quality, cost-effective revenue cycle management services exclusively for ambulatory surgery centers throughout the United States. Regent RCM harnesses Regent Surgical Health’s 15 years of ASC industry expertise, allowing Regent RCM to consistently outperform industry benchmarks. To learn more visit www.regentrcm.com or join the conversation via Twitter.