Regent Revenue Cycle Management created the RISE program to develop a values-driven culture that helps the team stay focused on the goal of leveraging ASC expertise while providing high-value and high-touch customer service.
Recently, we recognized three RISE award recipients: Vanessa Herrera, Luz Renteria and Vanessa Soto. Each recipient was nominated by fellow employees for going above and beyond.
Vanessa Herrera, Patient Account Representative, is a one of our newest Regent RCM employees and started right before we made the switch to working remotely due to COVID-19. Despite the unique challenge of beginning a new job while being remote, she never fails to impress. Vanessa was nominated for a RISE award for Respectful Caring for her thoughtful approach when working with patients at the centers she covers.
Luz Renteria, RCM Manager, supports seven centers, two of which are new implementations, and somehow, she makes it seem effortless. She was nominated for a RISE award for Stewardship for doing an excellent job overseeing the business office implementations. Luz has also been handling the day-to-day billing at one of the centers since February because of the hiring and training constraints from the COVID-19 pandemic.
Vanessa Soto was Regent RCM’s first Patient Account Representative and was nominated for a RISE award for Stewardship. Vanessa had a sudden increase in workload and where others may have felt overwhelmed, she stepped up and figured out a way to manage both centers successfully. As of last week, one of the centers she oversees was on pace to hit 166% of historical upfront collections.
“We are always very proud of our employees who go above and beyond,” said Vice President of Revenue Cycle Management, Erin Petrie. “These three team members exemplify what our corporate values stand for and we are happy to recognize them for their hard work.”