We believe that in order for ASCs to be truly successful, they must know their business inside and out. Our Business Office Audit is a key tool in understanding both qualitatively and quantitatively what an ASC’s strengths and opportunities are.
“Audit” has become a dirty word to most businesses, but that doesn’t have to be the case. With the right auditor looking for the right things, it can be a great boon to your ASC. The key to a successful audit is purpose and communication. Let’s look at both of these concepts more closely.
Purpose: There has to be a good reason for an audit to take place. It takes time and energy to conduct a thorough audit, and it should not be undertaken lightly. At Regent RCM, we focus on four key areas: observations (workflow and process), reimbursement, coding, and staffing. These are all vital to the basic function of an ASC.
Communication: In the early stages of working with an ASC, Regent’s overarching objective is to create an environment of closeness and open communication. We believe in working with ASCs as partners, and seek to create an atmosphere of mutual respect. We will provide you with a detailed description of what we need for the audit to be successful, and be ready and willing to respond to any questions or concerns you might have.
The work the auditor does is just as important as how the company decides to use the data collected. We will provide you with detailed recommendations, and, if you choose to work with us, help you implement them.
Check back next week to learn what you can expect from a Business Office Audit.