Debunking Three Myths Related to ASC Upfront Patient Financial Counseling & Collections

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The COVID-19 pandemic has changed the way ASCs do business. As ASCs ramp back up and case volumes increases and normalizes, your team will be focused on an increase in scheduling, sanitation guidelines and insurance verifications. Putting a process in place for upfront collections now is more important than ever before.

In our paper, we debunk long-held beliefs, including:

Myth #1: Advance collections won’t work.

Myth #2: The practice lacks physician support.

Myth #3: Attempting advance collections might prompt surgery cancellations.

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“Taking an upfront approach to patient financial counseling and collections saves our partner center’s money and reduces risk on the backend. Handling things in a professional and courteous manner can boost patient satisfaction scores and an ASC’s reputation as well.”

– Erin Petrie, RCM Director of Revenue Cycle Management

The Regent Revenue Cycle Management team provides turnkey billing and collections services exclusively for ambulatory surgery centers. We approach revenue cycle in a unique way and our services consistently outperform industry benchmarks and allow managers to focus on high-value activities.